Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Sawtooth Technologies LLC, a New York limited liability company doing business as ScamPrep (“ScamPrep,” “we,” “us”). They govern your use of getscamprep.com (the “Site”) and the ScamPrep service (the “Service”). By using the Site or enrolling in the Service, you agree to these Terms.

1. What ScamPrep is and is not

ScamPrep is an educational training service. We deliver safe, simulated scam messages (“drills”), short coaching moments, scam briefings, and progress reports (“Resilience Reports”) to help enrolled participants practice recognizing and resisting scams.

ScamPrep is not financial, legal, or medical advice, and it is not a monitoring, fraud-detection, or security product. No training program can guarantee protection from fraud, and we make no promise that a participant will not be scammed. ScamPrep does not diagnose, screen for, or assess any medical or cognitive condition, and nothing in the Service (including Resilience Reports) should be read as a medical or cognitive evaluation.

2. Eligibility

You must be at least 18 years old to create an account, subscribe, or enroll anyone in the Service. The Service is designed for adults and is not directed at children.

3. Consent to simulations

The Service works by intentionally sending messages that imitate scams. By enrolling, or by completing our enrollment consent process after someone enrolls you, each participant expressly consents to receive simulated scam messages by the channels they approve: email, text, phone calls, or any mix. Practice texts and calls happen only with the participant’s prior express written consent, which they give electronically in our consent process and can withdraw at any time.

  • Enrolling someone else. If you enroll another person, you confirm that you will not misrepresent the Service to them and that they will personally complete our consent process before drills begin. We do not run drills for anyone who has not personally consented.
  • Withdrawing consent. A participant may pause or stop drills at any time by replying to any ScamPrep email, by writing to hello@getscamprep.com, or with the link in their ScamPrep emails. Replying STOP to a practice text counts as spotting it, and also stops practice texts from that number. Withdrawal takes effect promptly and does not require the subscriber’s agreement.
  • What drills never do. Drills never request or collect real financial information, never move money, and never involve real financial accounts. Drills never falsify caller ID. Any drill a participant clicks, replies to, or answers is revealed right away as a simulation, with coaching. Drills a participant doesn’t engage with appear as practice in their Resilience Report, and we will always answer truthfully if asked whether a message came from ScamPrep.

4. Subscriptions, trials, and billing

  • Family plans are billed monthly or annually through our payment processor (Stripe). We never see or store full card numbers.
  • Where offered, free trials convert to paid subscriptions at the end of the trial period unless canceled first; we send a reminder before any trial converts.
  • Subscriptions renew automatically until canceled. You can cancel at any time from the billing portal linked in your receipt emails or by emailing hello@getscamprep.com; cancellation stops future renewals. For annual plans, we email you 15 to 45 days before each renewal, with how to cancel.
  • Organization pilots and partnerships are governed by their own order form or pilot agreement; where those conflict with these Terms, the pilot agreement controls.

5. Refunds and our guarantee

  • 60-day money-back guarantee: if you cancel within 60 days of paying, we refund everything you paid, including a full annual payment. After 60 days, monthly plans can be canceled at any time, and annual plans run to the end of the paid year. If someone you enroll doesn’t say yes within 21 days, we refund you in full. If only some of the people on your plan say yes, we move you to the plan that fits and refund the difference.
  • Refunds are issued to the original payment method.

6. Your responsibilities

You agree to: provide accurate enrollment information; only enroll people you are authorized to enroll and who complete consent; keep your account email current; and not misuse the Service, including reselling it, reverse engineering it, using drill content to actually deceive anyone, or interfering with the Service’s operation. We may suspend or terminate accounts for misuse, with a pro-rata refund of prepaid, unused service except in cases of intentional abuse.

7. Resilience Reports and sharing

Participants (or, where a participant directs, their designated family contacts) choose who receives their Resilience Report. Reports are progress summaries of training activity. See Section 1 for what they are not. For organization partnerships, organizations receive aggregate, anonymized statistics only.

8. Intellectual property

The Site, Service, drill content, report formats, and ScamPrep branding are owned by Sawtooth Technologies LLC. We grant you a personal, non-transferable license to use them as part of the Service. If you send us feedback, we may use it without obligation.

9. Disclaimers

THE SITE AND SERVICE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WITHOUT LIMITING SECTION 1, WE DO NOT WARRANT THAT THE SERVICE WILL PREVENT ANY SCAM, FRAUD, OR LOSS.

10. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SAWTOOTH TECHNOLOGIES LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSSES CAUSED BY THIRD-PARTY FRAUD OR SCAMS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

11. Indemnification

If you enroll a participant without authority to do so, or misuse drill content to deceive someone, you agree to indemnify us against claims arising from that conduct.

12. Dispute resolution, governing law, and arbitration

These Terms are governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS.

  • Initial informal resolution: Before initiating any formal legal proceeding, you and ScamPrep agree to try to resolve any dispute, claim, or controversy informally. Please send a written description of your issue to hello@getscamprep.com. We will attempt to resolve the matter in good faith within 30 days.
  • Binding arbitration: If we cannot resolve the dispute informally, both you and Sawtooth Technologies LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Service will be settled by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court.
  • Class action waiver: YOU AND SCAMPREP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of a representative or class proceeding.
  • Small claims court exception: Notwithstanding the agreement to arbitrate, either you or ScamPrep may bring an individual action in a small claims court of competent jurisdiction in New York County, New York, or the county where you live, provided the claim is within that court’s jurisdictional limits.
  • Your 30-day right to opt out: You have the right to opt out of this arbitration agreement and class action waiver. If you opt out, neither you nor ScamPrep can require the other to participate in arbitration. To opt out, you must send us written email notice within 30 days of the date you first accept these Terms. Send your email to hello@getscamprep.com with the subject line “Arbitration Opt-Out”, including: (1) your full name, (2) the email address associated with your ScamPrep account, and (3) a clear statement that you wish to opt out of arbitration.
  • Judicial forum for disputes: If you opt out of arbitration, or if a claim falls outside the scope of arbitration or small claims court, all legal proceedings must be brought in the state or federal courts located in New York County, New York. You and ScamPrep consent to exclusive jurisdiction and venue in those courts.

13. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy and any pilot agreement or order form under Section 4, are the entire agreement between you and ScamPrep regarding the Service, and supersede any prior discussions or representations.
  • Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force. If the class action waiver in Section 12 is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court rather than arbitration.
  • Assignment. You may not assign or transfer these Terms. We may assign them in connection with a merger, acquisition, or sale of assets, provided the assignee honors them.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
  • Survival. Sections 8–12 and this Section 13 survive any termination of these Terms or your subscription.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.

14. Changes

We may update these Terms. For material changes, we will email subscribers at least 30 days before the change takes effect. Continued use after the effective date constitutes acceptance.

15. Contact

Sawtooth Technologies LLC (d/b/a ScamPrep)
c/o Northwest Registered Agent LLC
418 Broadway, Ste N
Albany, NY 12207
hello@getscamprep.com

Effective date: October 28, 2026.